Privacy and Cookie Policy

Personal data is any kind of information that relates to you. It can be any kind of information that may directly or indirectly reveal an individual’s identity, such as your name, address, phone number, date of birth and age.

When you use our website, we collect and process certain information of this type. This happens, for example, when you access content, book a table in one of our restaurants, sign up for our newsletter, apply for a job, use other services or make purchases via the website.

We typically collect and process the following types of information: a unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location, and what pages you click on (interests). If you give your explicit consent and enter information yourself, the following is also processed: name, phone number, email, address and payment details. This will typically be in connection with booking a table, applying for a job or making a purchase on our website.

Restaurant Flammen uses Billwerk+ to handle online purchases and does not store information about payment methods, such as payment card numbers, bank account numbers or similar.

The lawful basis for processing your personal data can be found in Article 6b of the GDPR on the performance of contracts, Article 6a on consent (newsletter and marketing) and in certain cases Article 6f on legitimate interest

The data is used to identify you as a user and show you ads that are most likely to be relevant to you, to register your table reservations, purchases and payments, and requests, and to provide the services you have requested, such as sending you newsletters or texts. We also use the data to optimise our services and content.

Data, such as your date of birth, is used to send you marketing and offers related to your birthday. Data, such as your favourite Flammen restaurant, is used to send you marketing and special offers related to this restaurant

When you visit our restaurants or buy takeaways as a customer, we use the data collected from purchases you make from us to provide you with targeted marketing offers in our newsletter. You will only receive our newsletter if you have given your consent.

Data about your behaviour on the website, which ads you receive and possibly click on, geographic location, gender and age segment, etc. is disclosed to third parties to the extent that this information is known. You can see which third parties are involved in the section on “Cookies”. The data is used to target advertising.

Restaurant Flammen uses Google Analytics to collect visitor statistics and, in so doing, discloses IP addresses to Google Analytics. Google may disclose the information to third parties where required by law or to third parties who perform tasks for Google. You accept Google Analytics’ Privacy Policy by visiting www.restaurant-flammen.dk, the terms of which can be found at https://privacy.google.com/

We use Facebook Pixel and Tik Tok Pixel to help us measure and personalise content and ads. If you would like to learn more about this, you can read about Facebook’s Privacy Policy on Facebook.com here and Tik Tok’s Privacy Policy here. The processing of this data is based on Flame’s legitimate interest in showing you relevant offers and news, cf. Article 6(1)(f) of the General Data Protection Regulation

We also use a number of third parties to store and process data. These parties only process data on our behalf and may not use it for their own purposes.

Personal data, such as name and email etc., will only be disclosed if you give your consent. We only use data processors located in the EU or in countries that are able to provide adequate protection for your data.

If you would like access to the personal data we process about you or if you have any questions about our processing of your personal data, you are welcome to contact us.

Should you be dissatisfied with how we process your personal data, you have the right to make a complaint. We would prefer that you contacted us in the first instance so that we can address your concerns. However, you have the right at all times to complain directly to the Danish Data Protection Agency if you believe that your personal data is not being processed in accordance with data protection legislation.

You can lodge a complaint with the Danish Data Protection Agency regarding how we process your personal data. The contact details for the Danish Data Protection Agency are as follows:

Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
Denmark
Phone: +45 33 19 32 00
Email: dt@datatilsynet.dk
Website: www.datatilsynet.dk

We urge you to read more about your rights and options to complain on the Danish Data Protection Agency’s website.